Return & Refund Policy

At BNP Cabinet Outlet, customer satisfaction is an important part of our service.

We want you to feel confident when choosing products for your kitchen project. This Return & Refund Policy explains our process for product returns, exchanges, replacements, and refunds.

Please review the guidelines below before requesting a return.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

✔ The product must be unused and in its original condition
✔ Items must remain in the original packaging when applicable
✔ Products must not have been installed, modified, cut, or altered
✔ Proof of purchase must be provided

For kitchen cabinets and home improvement products, we strongly recommend inspecting all items before installation.

Once a product has been installed or altered, it may no longer qualify for return.

2. Requesting a Return

To begin a return request, please contact our customer service team:

📧 support@bnpcabinetoutlet.com

Please include:

• Order number
• Product information
• Reason for return
• Photos or supporting details (if applicable)

After reviewing your request, our team will provide return instructions and confirm whether your return has been approved.

Important:
Please do not send products back before receiving return authorization from BNP Cabinet Outlet.

Unauthorized returns may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order carefully when it arrives.

If your product arrives:

• Damaged during shipping
• Defective
• Missing components
• Different from the item ordered

Please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Order details
• Photos of the product and packaging
• Description of the problem

Our team will review the situation and provide an appropriate solution, including replacement or other available options.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

• Installed cabinets or products that have been modified
• Custom-made or specially ordered items
• Products damaged due to improper handling or installation
• Clearance or final sale items
• Products without original packaging or proof of purchase

If you are unsure whether your order qualifies for a return, please contact our team before sending any items back.

5. Product Exchanges

If you received an incorrect product or need a replacement due to an approved issue, please contact our support team.

Depending on product availability, we may assist with:

• Replacement products
• Exchange options
• Alternative solutions

For faster service, please provide your order number and product details when contacting us.

6. Refund Process

Once your returned item has been received and inspected, we will notify you regarding your refund status.

If your refund is approved:

✔ The refund will be issued to your original payment method
✔ Processing time may take up to 10 business days
✔ Your bank or card provider may require additional time before the funds appear in your account

If you have not received your refund after the processing period, please contact us for assistance.

7. Return Shipping

Return shipping arrangements will depend on the reason for the return.

For approved returns:

• Customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect
• Shipping costs from the original order may not be refundable unless required by applicable law

For large kitchen products, return instructions must be confirmed with our team before shipment.

8. Return Address

Before returning any item, please contact BNP Cabinet Outlet to receive the correct return instructions.

BNP Cabinet Outlet Inc.

1329 Fee Dr
Sacramento, CA 95815
United States

📧 Email: support@bnpcabinetoutlet.com
📞 Phone: +1 (916) 387-1668

Our Commitment

At BNP Cabinet Outlet, we understand that choosing kitchen products is an important decision.

Our goal is to provide reliable products, responsive support, and a smooth experience throughout your home improvement journey.

Thank you for choosing BNP Cabinet Outlet.
We appreciate the opportunity to help you create a kitchen space you love.